Groupe d’études et de recherche en analyse des décisions

G-2001-28

Reverse Logistics and Electronic Commerce

, et

During the last decade, reverse logistics has been introduced into the manufacturing language. Companies' and public's awareness of environmental issues are the greatest incentives for the implementation of reverse logistics. Other advantages such as profit increase and positive public opinion towards its business activities are other considerable incentives for a company. Several companies dedicate human, financial, and material resources for the implementation of a reverse logistics program, mainly associated to the recycling of used products. Furthermore, the revolution of electronic commerce has a tremendous impact on the company's logistics activities. e-Enterprise, a concept which includes Business-to-Consumer (B2C), Business-to-Business (B2B), and intra-organisational functions, requires the reengineering of the logistics activities. This reengineering should consider reverse logistics issues. This article examines the logistics means needed to insure successful implementation of electronic commerce in companies. Reverse logistics is the core of this article. Various issues to address during the reengineering process aimed at e-Enterprise are identified.

, 11 pages