Groupe d’études et de recherche en analyse des décisions

Quality Control in Health Care

Román Viveros-Aguilera

While many types of health care processes and services are similar to those in other organizations, others such as medical interventions show notable differences. For instance, in industrial applications where quality control methods have a long history, the units sampled are products with a high degree of homogeneity as they are manufactured under largely controlled conditions. By contrast, patients subject to medical procedures exhibit extensive variety in their health profiles. This calls for new monitoring methods or major adjustments to existing industrial quality control methods to make them effective in the new situations. Risk-adjustment is a term recently introduced to describe some of the adaptations. In this talk we examine the issues, discuss some of the challenges as well as some of the solutions. The technical elements will be kept at a low volume.