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Séminaire Fondation HEC Montréal

Service product design and consumer refund policies

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22 fév. 2017   11h00 — 12h00

Xiao Huang John Molson School of Business, Université Concordia, Canada

We consider a monopolistic firm selling to heterogeneous consumers who receive imperfect signals on their quality valuations. The firm can customize the product, customize refunds, or customize both. We show that a wide range of product design and refund policies can be optimal depending on consumer valuation heterogeneity and signal quality.


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Georges Zaccour responsable

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Salle 4488
Pavillon André-Aisenstadt
Campus de l'Université de Montréal
2920, chemin de la Tour Montréal QC H3T 1J4 Canada

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