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Fondation HEC Montréal seminar

Service product design and consumer refund policies


Feb 22, 2017   11:00 AM — 12:00 PM

Xiao Huang John Molson School of Business, Concordia University, Canada

We consider a monopolistic firm selling to heterogeneous consumers who receive imperfect signals on their quality valuations. The firm can customize the product, customize refunds, or customize both. We show that a wide range of product design and refund policies can be optimal depending on consumer valuation heterogeneity and signal quality.

Free entrance.
Welcome to everyone!

Georges Zaccour organizer


Room 4488
André-Aisenstadt Building
Université de Montréal Campus
2920, chemin de la Tour Montréal QC H3T 1J4 Canada

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