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Fondation HEC Montréal seminar

Service product design and consumer refund policies

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Feb 22, 2017   11:00 AM — 12:00 PM

Xiao Huang John Molson School of Business, Concordia University, Canada

We consider a monopolistic firm selling to heterogeneous consumers who receive imperfect signals on their quality valuations. The firm can customize the product, customize refunds, or customize both. We show that a wide range of product design and refund policies can be optimal depending on consumer valuation heterogeneity and signal quality.


Free entrance.
Welcome to everyone!

Georges Zaccour organizer

Location

Room 4488
André-Aisenstadt Building
Université de Montréal Campus
2920, chemin de la Tour Montréal QC H3T 1J4 Canada

Associated organizations

Research Axis

Research application